Director of Delivery Assurance

We are looking for Director of Delivery Assurance (DDA) with a passion for delivering desired customer outcomes, who can take responsibility for driving the successful initiation, governance oversight, recovery, and acceleration of large-scale, complex cloud programs. This role focuses on the governance infrastructure, tools, and processes needed to quickly and successfully launch or recover a multimillion-dollar program, setting up program governance, setting up operational cadence, and managing stakeholder relationships. DDA will serve as a trusted advisor to both internal teams and clients, ensuring that every program starts proficiently, is positioned for long-term success, and can be rapidly brought back on track when challenges arise. Creative use of artificial intelligence (AI) is expected to drive program delivery, lead program recovery, and achieve breakthrough 2x efficiency throughout the program lifecycle. This opportunity will allow you to accelerate your career growth, honing your industry and cloud expertise as well as deepening your contractual and commercial acumen.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively affect our culture every day.

Champion AI-enabled Delivery Excellence:  Incubate Agentic AI capabilities across the delivery lifecycle - from deal review through mobilization, delivery oversight, and through lessons learned. Explore how intelligent automation and AI-augmented workflows can enhance execution on complex engagements, partnering across the organization to identify scalable patterns and shape ISD’s AI-enabled delivery roadmap.  Program Governance Setup:   Establish and implement robust governance framework, tools, and processes tailored to the needs of each program, leveraging AI-driven solutions to ensure alignment with organizational goals and compliance with industry standards and leading practices.  Operational Cadence Establishment:  Develop and maintain a consistent rhythm of business for the program, including setting up key processes, meetings, and reporting structures to drive program progress. Utilize AI-powered tools to automate routine tasks, streamline workflows, and enhance overall program efficiency.  Stakeholder Management:  Function as the primary point of contact for stakeholders, facilitating clear communication, expectation management, and conflict resolution. Ensure that all stakeholders are aligned with program objectives and timelines. Maintains effective relationships and influence with leadership team members in the business (e.g. Sales, Delivery, etc)  Program Planning and Execution:  Collaborate with cross-functional teams to develop detailed program plans, including timelines, milestones, and deliverables. Ensure that all program activities are executed on time and within scope.  Risk Management:  Identify potential risks and develop mitigation strategies to minimize their impact on the program. Use AI-powered predictive analytics to proactively detect and address risk factors throughout the program lifecycle, adjusting plans as needed.  Continuous Improvement:  Continuously assess and refine program activation processes, incorporating lessons learned, best practices, and AI-driven process optimization to enhance efficiency and effectiveness in future programs, aiming for 2x improvement in delivery outcomes.  Reporting and Documentation:   Provide regular status updates to leadership and stakeholders,