Senior Supervisor - Bank Fraud Recovery

200 Dryden Road, PA, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC

Remote?

No

Ref #

22287

Posted Date

07-03-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

In office role with weekly hybrid schedule. Ally work locations Lewisville TX, Charlotte NC, Dresher PA The Fraud Recovery Senior Supervisor will oversee fraud recovery operations, drive process improvements, and partner with internal and external stakeholders to protect customers and minimize financial losses to the bank. The Senior Supervisor should have strong banking fraud experience, leadership ability, and a proven track record of handling complex cases with professionalism and accuracy. The role oversees recovery workflows, reporting, and process improvements while ensuring compliance with banking regulations and internal controls. The Senior Supervisor will collaborate with various departments to develop strategies that can improve recovery results.

The Work Itself

Supervise day-to-day fraud recovery operations for digital banking channels. Lead recovery efforts for fraudulent transactions, disputed items, and unauthorized account activity. Lead the processing of incoming recovery claims and ensure losses are minimized. Monitor case queues, prioritized high-risk incidents, and ensure timely resolution. Partner with internal teams such as investigations, risk, compliance, operations, and legal. Communicate with management, external financial institutions, and law enforcement as needed. Review trends, identify root causes, and recommend controls to reduce future losses. Track recovery results, case volumes, and team performance metrics. Maintain accurate documentation and audit trails. Support policy, procedure, and workflow updates to improve efficiency. Supervise and lead the fraud recovery team, providing direction and support on complex cases. Develop and implement recovery procedures and protocols to enhance efficiency and effectiveness. Provide training and mentorship to fraud recovery analysts, fostering professional development. Ensure compliance with Federal and State laws, regulations, and internal policies. Stay updated on industry best practices and emerging trends in fraud prevention, investigations, and recovery. Perform other duties as assigned. Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff. Monitor staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.