Collections Specialist

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Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly.  In carrying out these duties this individual will draw on his/her previous AR & Billing experience.  The specialist must comply with the established UPS policies and procedures.  Job duties and responsibilities:  Identifies and resolves basic and routine issues impacting payment  Overcomes customer objections concerning payments and assists them in understanding their account terms  Utilizes payment options and negotiates payment arrangements  Follows prescribed escalation procedures  Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs  Submits recommendations to write-off account balances  Monitors and maintains assigned queue of customer accounts  Keeping and improving customer relations  Prepare & publish reports to senior management as required  Carry out exceptional coordination with various departments to ensure great customer experience  Knowledge and Skills:  Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions   Excellent analytical and problem resolution skills  Desire to work in a position requiring extensive phone and email communication  Ability to work in a highly measured, fast-paced, production environment  Working knowledge of MS Office and databases  At least High School Graduate Prior inbound/outbound calling experience - Preferred  Accounts Receivable, Collections & Billing knowledge – Preferred Comfortable to work in any shift timings as per process requirements  Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.