Customer Success Manager - Singapore

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.     As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.    Location – Hybrid, Singapore    What You’ll be Doing   You will be responsible for growing your individual book of business within your portfolio of existing accounts   Proactively engage and reach out to your accounts on a regular basis    As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities   Communicate with customers and react to client requirements quickly and efficiently    Analyze and understand the customer needs to present a solution that meets the customer requirements    Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities   Research and document relevant contact information for existing leads in Salesforce   Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately     Maintain knowledge of market conditions and competitive activities   Other duties as needed      About You   You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections   As customer advocate and product expert you excel at influencing and inspiring customers   Polished verbal and written communication skills   Resilient and calm, you are able to guide customers through issues and escalations   You have a proven track record in achieving and maintaining sales targets   You have extensive IT knowledge   Bachelor’s degree (preferred)   As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

    About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.     The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.      NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.     What You’ll Love   We are a collaborative, kind, and curious community  We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week  We reward your work with opportunity for growth and advancement  Grow personally and together with one of the fastest growing companies globally  Develop your skills through our renowned training platform  Receive competitive compensation   Collaborate with an amazing international workforce      Additional Information  This position is  NOT  eligible for Visa sponsorship.     All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.