Data Center Operations Field Technician, Global Field Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. AWS GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. We are looking for a Data Center Operations Field Technician who to install and support AWS deployments in non-traditional environments. You will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations in Australia. Key job responsibilities This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to): Key Responsibilities: - Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise - Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment - Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment - Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems - Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience - May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies - May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards by leveraging AI and automation. - Required travel up to 60% on average - domestic and international. You will be required to travel between locations to install, service, and retrieve AWS equipment. A day in the life Your day is rarely at a desk. You travel to third-party sites and data centers - up to 60% of the time, domestic and international - to assess facilities, then install, expand, and provision AWS infrastructure hands-on. You troubleshoot network configs, run testing, and handle break/fix work under pressure. But you don't just execute—you innovate: using AI-powered tools to speed up site assessments, diagnose faults faster, and predict issues before they surface. You turn recurring problems into automated SOPs and smarter mechanisms. Throughout, you build relationships with internal teams and customers, solve complex problems, and help lead cross-functional projects that keep every site aligned with global standards.

Diverse