Customer Logistics Executive

Kraft Heinz is looking for a   Customer Logistics Executive   to join a high-performing team with direct external exposure, working alongside peers who are always striving to reach the next level. In this role, you will report to the   Customer Logistics Manager   and gain significant exposure to senior stakeholders. The purpose of this role is to support critical operational topics within the Kraft Heinz partnership with key distributors. You will act as the main point of contact for problem-solving, data collection, and process improvement across the full operational chain. You will also play a key role in delivering topline and bottom-line targets for the region, including   gross sales value, net sales volume, and contribution margin . This role requires strong analytical skills, excellent communication abilities, and a deep understanding of supply chain processes. The ideal candidate thrives in a fast-paced environment and brings a customer-centric mindset.

Meet Customer Logistics KPI scores and achieve service level targets Deliver products in line with customer service targets to ensure high customer satisfaction Manage the full order fulfillment cycle from order placement to delivery, while continuously identifying opportunities to improve efficiency and reduce cycle time Monitor and coordinate distributor order cycle routines to ensure stock availability Coordinate internally and with distributors to process and track orders, ensuring order accuracy, on-time delivery, and resolution of any order-related discrepancies Address and resolve delivery and transportation challenges, acting as the main escalation point for logistics and delivery service quality issues Collaborate with Logistics and customers to optimize ordering parameters such as MOQ and ordering frequency, with the aim of minimizing Cost to Serve and improving operational savings Proactively support customers and the business by anticipating risks or expected changes throughout the order cycle Oversee daily operations, including complaints and returns, in coordination with relevant stakeholders Assess the performance of freight forwarders and agents in areas such as on-time delivery, collection, document accuracy, communication, service, availability, and escalation Collaborate with local, regional, and global teams to create coordinated plans Build and maintain strong relationships with a broad range of stakeholders, including external customers, external and internal suppliers/factories, the central logistics hub team, and internal commercial, supply chain, and finance teams Support in Demand Drivers and Data Visibility Maintain monthly tracking reports for shipment count and other KPIs Collaborate with demand planners and provide market insights from the distributor sales team to support an accurate forecasting process Contribute to the monthly S&OP executive meeting, addressing issues or discrepancies as needed Perform risk assessments by identifying, analyzing, and minimizing potential risks that could interrupt the supply chain, and develop effective mitigation plans Identify and propose actions to manage slow-moving or obsolete stock in order to eliminate expiry risk and optimize inventory levels Collaborate with demand planners and the commercial team to build the most accurate sales forecast Ensure continuous improvement and sustainability to achieve the optimum level of forecast effectiveness Take responsibility for effective stock and inventory management Work with the demand planning team to analyze demand patterns, sales forecasts, and inventory data to determine optimal stock levels for each product, ensuring adequate stock cover while minimizing excess inventory Connect interdepartmental information and data to support informed business decisions that balance cost, inventory, and business priorities while meeting customer needs and profitability goals Customer Excellence Establish and maintain positive