Business Operations Lead, AWS WWPS SSBO Business Operations

The Business Operations Lead serves as the owner of Public Sector Business Intelligence and operational excellence across Public Sector Business Operations. This role combines analytical impact and deep dive capabilities with program management discipline to lead and deliver high-impact initiatives and surface business intelligence on an ongoing basis. This role will be responsible for managing weekly business intelligence reports, cross-functional reporting and trend analysis as well as cross-departmental business intelligence projects. The candidate should be well versed in internal and external AI tools to ensure deliverables can be augmented as appropriate. Key job responsibilities - Manage the weekly business intelligence workflow, answering questions like 'What is going on by business?', 'What happened last week?', 'What does this mean for the future of the business?' This role will be delivering all the needed intelligence for weekly performance reports such as the WBR document; - Lead special projects to find new and creative ways of looking at and analyzing the business. - Create and manage/maintain bridge intelligence for PS - Create an early warning system for the business: define a limited set of input metrics that will be decisive on how the future performance of the Public Sector business looks - Manage all AGS-wide initiatives such as customer penetration ratios, sales play adherence, etc About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.