Senior Manager, IT

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:  Senior Manager, IT

Location:     Richmond, VA

We are looking for a Sr IT Manager who serves as the bridge between IT operational execution and strategy-aligned business partnership. This role drives scalable, cross-functional technology outcomes by leading complex ERP industrial manufacturing environment and third-party application initiatives, strengthening vendor and partner accountability, and enabling teams through targeted talent development.

Strategic Leadership & Policy

Strategic Planning: Manage the IT team with a focus on policy and strategy implementation. Develop short-to-mid-term operational plans with measurable KPIs that contribute directly to the organization's strategic goals.

Stakeholder Management: Act as a bridge between technical and non-technical departments; translate cross-functional business needs into actionable technology plans while balancing competing priorities.

Influential Communication: Partner with leadership and external parties to influence and communicate approaches, policies, and procedures at both a strategic and operational level.

Business Applications & ERP Management

Lead major ERP upgrades, module implementations, and complex integrations with third-party digital platforms (e.g., e-commerce, CRM) to deliver seamless end-to-end solutions.

Application Integrity: Ensure the integrity, availability, and stability of the application environment and integration landscape.

Continuous Improvement: Partner with the business to identify and prioritize enhancements to existing applications, ensuring user requests align with the company's broader strategic roadmap.

Project Management & Infrastructure

Delivery Excellence: Lead IT capital projects and large-scale digital initiatives using Agile or Scrum methodologies; act as a Quality Assurance (QA) lead on major cross-departmental projects.

Infrastructure Accountability: Partner with corporate IT and external vendors (e.g., HCL) to ensure accountability to agreed SLAs/KPIs, supporting reliable and scalable site operations.

Partner Management: Oversee outsourcing partners and managed services to ensure the efficient use of staff augmentation and resource allocation.

Team Development & Operational Excellence

Talent Growth: Identify skill gaps and create specialized training plans to strengthen the leadership pipeline and move staff toward senior technical roles.

Service Mindset: Foster a "service-first" culture that prioritizes governance, reliability, and the consistent execution of tasks.

Staff Empowerment: Organize ongoing training to ensure the team’s knowledge remains current with emerging technologies and industry best practices.

What are the basic qualifications?

Bachelor’s Degree in Information Technology, Computer Science or Similar Field

10+ years of experience in IT or Business Process Management with a proven track record of leading