Project Manager - Contact Center

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Join our team as a training project manager, where you will lead key projects, drive process improvements, and support the success of fund operations. You'll play a critical role in managing continuous improvement initiatives, overseeing quality standards, and developing high-performing teams focused on service, efficiency, and accuracy. This is an excellent opportunity for a collaborative individual who enjoys driving change and developing others. About Transfer Agency: U.S. Bank Global Fund Services (GFS)   offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing   while we protect their business interests and minimize risks.     As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service to our growing group of high-profile clients and their shareholders. Efficient and detail oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.

Project Manager for U.S. Bank Global Fund Services Contact Center. Responsible for providing certain training to employees and managing the continuous improvement and non-conformance system for the department. Responsible for managing other projects, as assigned.   Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs. Participates in training users and evaluating the project. Manages performance of the project team and evaluates overall team performance. Responsible for providing fund-specific and job function training to employees.    Participates in the identification, design, development and implementation of assigned projects.

Bachelor's degree, or equivalent work experience Three to five years of experience in project management activities Preferred Skills/Experience: Good knowledge of GFS Contact Center operations Strong organizational and analytical skills Thorough knowledge of project management Ability to identify and resolve exceptions and to analyze data Excellent verbal and written communication skills The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and