PLADS Sr National Account Manager

Salary Range:  100,000-120,000 Job Posting End Date:  August 4, 2026   We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.   Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.   What does it take to be successful at Aflac?

Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

What does it take to be successful in this role? • Strong organizational and multitasking abilities. • Excellent written and verbal communication.  • Proficiency in CRM and account management tools (preferred). • High attention to detail and accuracy in data entry and reporting. • Ability to prioritize task and manage time effectively. • Strong problem-solving skills and a customer first mind-set. • Basic understanding of billing and invoicing processes. • Ability to work well in a team environment and handle confidential information.    Education & Experience Required

Bachelor’s Degree Business Administration, Management or related field 4 or more years’ experience in relationship management, account management or related work experience. Experience with servicing customers in a professional environment.

Or an equivalent combination of education and experience   Education & Experience Preferred

Upon hire certifications/licenses: Licenses dependent upon product being support with specified time frame.

Travel

≤ 50%

Principal Duties & Responsibilities

Develops, administers, and monitors medical underwriting rules and guidelines for group life and disability products Builds, enhances, and maintains effective relationships with clients to ensure client satisfaction. Conducts stewardship, site visits and regularly scheduled meetings with clients. Develops and maintains plans to support retention sales and product growth within existing clients. Develops, maintains, and executes more complex client relationship plans to ensure the clients' overall service needs are satisfied, and achieve the business and profitability/retention objectives of the organization. Identifies and resolves complex client issues in a timely and collaborative manner. Identifies clients with retention risk, and develops plans to retain clients, and notifies management. Provides feedback to internal partners and serves as a resource to internal stakeholders; consults on complex relationship management/sales solutions to optimize satisfaction and retention to achieve business results. Partners with internal business units to ensure overall organization growth and success. Performs other related duties as required.

Total Rewards The salary range for this job is $100,000 to $120,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in