Facilities Coordinator

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Facilities Soft Services Coordinator Job Description Position: Facilities Soft Services Coordinator Reports to: Facilities Soft Services Lead cum Event Coordinator Location: Malaysia Position Overview The Facilities Soft Services Coordinator supervises and coordinates the daily operations of cleaning staff and tea ladies to maintain exceptional cleanliness, hygiene, and hospitality services throughout the office facility. This hands-on leadership role ensures consistent service delivery, team development, and adherence to quality standards while creating a comfortable and welcoming workplace environment.

Team Leadership and Supervision Lead and supervise a team of cleaners and tea ladies, providing daily work assignments, performance guidance, and skills development. Create work schedules ensuring adequate coverage for all areas during business hours and coordinate staff rotation for breaks and leave coverage. Conduct regular team meetings to communicate standards, address concerns, and foster collaborative team environment focused on service excellence. Daily Operations Management Oversee comprehensive cleaning operations including office areas, meeting rooms, pantries, washrooms, and common spaces to maintain consistent cleanliness standards. Coordinate tea and beverage services for employees and visitors, ensuring fresh supplies and proper service presentation. Monitor work quality through regular inspections and provide immediate feedback to maintain high service standards throughout the facility. Quality Control and Standards Maintenance Implement and monitor cleaning protocols, hygiene standards, and service procedures to ensure consistent quality across all work areas. Conduct daily quality inspections and maintain checklists for systematic monitoring of cleaning tasks and service delivery. Address quality issues promptly and provide additional training when performance standards require improvement. Staff Training and Development Provide comprehensive training to new team members on cleaning procedures, safety protocols, and customer service standards. Coordinate ongoing skills development programs and ensure team members understand proper use of cleaning chemicals, equipment, and safety procedures. Foster professional development opportunities and recognize outstanding performance to maintain team motivation and job satisfaction. Health and Safety Compliance Ensure compliance with Malaysian workplace health and safety regulations, chemical handling procedures, and hygiene standards. Coordinate proper use of personal protective equipment and maintain safety protocols for cleaning activities. Monitor hygiene standards in food preparation areas and ensure compliance with health department requirements for pantry operations. Supply Management and Inventory Control Manage inventory of cleaning supplies, chemicals, equipment, and pantry stock to ensure adequate supplies for daily operations. Coordinate with suppliers for regular deliveries and maintain cost-effective procurement practices. Monitor usage patterns and implement inventory control measures to minimize waste and optimize resource allocation. Customer Service and Hospitality Ensure tea ladies provide courteous and professional beverage services to employees and visitors, maintaining appropriate hospitality standards. Coordinate special service requirements for meetings,