Head of Engineering Operations GPO

Job Title: Head of Engineering Operations GPO Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. Organisation: Concentrix — Global Product Organisation (GPO), iX Suite Reports to: VP Engineering, iX Suite (solid line) · GVP, Global Product Organisation (dotted line for GPO-level operations) Location: Remote-first, EMEA time-zone overlap required · Travel to key hubs as needed Level: Senior Director · People manager  About the Organisation  The Global Product Organisation (GPO) builds the iX Suite , Concentrix's AI product family and one of the fastest-growing enterprise AI businesses at scale. The suite spans three product streams — Customer AI (iX Hello) , Agent AI (iX Hero) , and Intelligence (iX Wisdom) — unified by shared Core Services and a common platform layer. We compete directly with the leading AI-native CX players and platform incumbents, and we operate with the pace and accountability of a scale-up inside a Fortune 500 company: hard delivery gates, aggressive ARR targets, and a distributed engineering organisation of 350+ engineers across multiple geographies.

Purpose  The Head of Engineering Operations owns the operating system of the organisation at two levels:  Engineering level — running the full operational machinery of the iX Suite Engineering organisation (350+ FTE across five engineering pillars): cadence, program management, financial operations, workforce planning, vendor management, metrics, and communications.  GPO level — extending that operational discipline across the whole Global Product Organisation (470+ FTE): cross-pillar operating rhythm with Product, Design, Delivery, and Commercial counterparts; GPO-wide planning cycles; leadership and board-level reporting; and company-level transformation programs.  This is not a support role. It is a leadership seat that converts strategy into execution — the person who makes a large, fast-moving product organisation predictable, measurable, and efficient, and who gives the VP Engineering and GPO leadership the leverage to focus on product, technology, and customers.

1. Operating Rhythm & Governance  Design and run the leadership operating cadence: leadership team meetings, 1:1 structures, skip-levels, operational reviews,