Community Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table What this job involves Lead and manage the Customer Experience services within Reception and Facility coordination and its impact to all Verizon employees and visitors Proactive communicator with all key influencers within JLL and Verizon Own the space within your portfolio of buildings ensuring a fantastic customer experience is delivered all the time. Support the strategic JLL contract journey Liaising with the team and other key stakeholders. Total responsibility for the service delivery and the customer experience Ensure your team is fully informed about operational updates, processes and account wide objective so that they feel informed, involved and supported. Provide written reports and quality data as required Key driver for the operational 1FM Workspace Experience Survey NPS Assist in the operational management of the portfolio of buildings comprising of critical environments and offices helping with the coordination, direction and working with the on-site and Verizon 3rd party suppliers to ensure service is maintained to the highest standard, to include but not be limited to; Own the operational space to ensure a fantastic Service Journey for customers within your location Support the look and feel of all the portfolio building from a housekeeping, cleaning perspective both internally and externally Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or Verizon risk.  Assist in the management, monitoring and reporting on the operational performance of the contract, including operational delivery of planned and reactive works and financial management, Ensuring full statutory and operational compliance is achieved in line with contract KPI’s. Work with the agreed financial parameters agreed within the contract, ensuring that all security, health and safety items are completed within the agreed SLA’s. Ensure compliance with JLL and Verizon H&S