Customer Care TL with German, Bucharest

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Customer Care TL with German, Bucharest

Bucharest

Bucharest

10/24/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as Customer Care TL will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs.   ͏

Managing day-to-day Operations & team. Align staffing and scheduling to forecasted volumes. Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance. Ensuring team’s adherence to agreed SLAs/KPIs/OPIs. First Level Escalation Management. ͏

Advanced level of English and German. Excellent verbal and written communication skills. Quickly and effectively resolving customer and team issues, handling escalated situations, and finding creative solutions. Understanding and addressing the needs of both customers and team members. Effectively managing workflows, schedules, and resources to ensure smooth daily operations and meet performance