India Enablement Director

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    India Enablement Director   What this job involves: As an India Enablement Director at JLL, you will be responsible for optimizing performance to drive operating efficiencies with primary areas of focus including India KPI performance, governance, performance management, and account growth. This role reports directly to the APAC account director and works across all service lines and business support groups to ensure the account is well coordinated and operating at the highest levels to meet and exceed client expectations. You will work with India Senior Account Leadership to execute the vision and strategy of the account plan ensuring the client objectives and interests are met while understanding the client's key business drivers and focusing the team to ensure those priorities are aligned with account deliverables. This comprehensive enablement director role requires documenting and managing potential operational risks while ensuring compliance with MSA obligations through regular assessment and establishing cadence of stakeholder governance reviews with management of action plans in support of client strategic initiatives. You will define and manage performance measures for all service lines utilizing data and analytics to improve account results including cost reduction, service improvement, revenue generation and risk mitigation while leveraging business intelligence resources and tools to drive account improvements, directly contributing to JLL's mission of delivering exceptional account management excellence through comprehensive performance optimization, strategic governance, and operational leadership that ensures client satisfaction, compliance excellence, and sustainable growth across diverse India commercial real estate environments. What your day-to-day will look like: Execute vision and strategy of account plan with India Senior Account Leadership ensuring client objectives and interests are met while understanding key business drivers Document and manage potential operational risks while ensuring compliance with MSA obligations through regular assessment and governance framework maintenance Establish and manage cadence of stakeholder governance reviews while managing action plans in support of client strategic initiatives for comprehensive coordination Define and manage performance measures for all service lines utilizing data and analytics to improve account results including cost reduction and service improvement Leverage business intelligence resources and tools to drive account improvements while establishing efficiency measures for all service lines KPI performance Expand operations to meet changing client needs extending beyond existing product lines or geography for comprehensive account growth Regularly gain input and direction from client ensuring alignment while focusing team priorities on account deliverables and strategic objectives Manage revenue generation and risk mitigation initiatives while utilizing performance management analytics for continuous improvement and optimization.

Success in navigating global business environments with experience handling client and Firm sensitivities knowing when to escalate with urgency or de-escalate risks Demonstrated experience balancing client interests with Firm interests while translating client needs into existing or new business growth opportunities