Senior Implementation Project Consultant

C.H. Robinson is seeking a Senior Project Consultant. The Senior Implementation Project Consultant is responsible for managing the technical integration and system setup for C.H. Robinson implementation projects from conception to Go Live & support (sales to operations).  The Senior Implementation Project Consultant will focus primarily on the onboarding of new business and will also support projects for current customers as needed.  Daily tasks will focus on the documentation of customer requirements, regularly coordinate with the Project Manager, collaborate with IT resources to electronically integrate customer systems, configure internal systems, and aid in the communication of project progress.  At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy. Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.

The duties and responsibilities of this position consists of, but are not limited to, the following: Act as the technical liaison between the customer project team (including customer’s IT function) and Development Team resources Document customer requirements and translate to internal systems and operations Identify system gaps and enhancements needed to meet customer expectations Convey technical requirements for B2B communication Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impacts a range of customers, operational, project or service activities within own team and other related teams Facilitate project meetings with internal and external project teams Successfully execute the Enterprise Process Transformation Methodology, including: Support documentation of customer expectations based on the signed contractual agreement Capture the current processes of the customer Document the results of the Implementation Survey Lead Future State solution design based on customer requirements Create process maps outlining integration with the enterprise Document changes in roles and responsibilities Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR) Develop a testing plan with the customer and execute to the plan Develop SOP’s and training materials, as well as conduct training on myTMC.com client, vendor, and carrier portals Collaborate with project team Coordinate with the Project Manager to push meeting notes conducted as part of project execution Execute the project plan including all deliverable dates and resource requirements Oversee progress of project team resources, including functional support groups Contribute toward development of tools, methodologies, and presentations for Implementation Assist with managing queue of Jira tickets for Customer Integration Specialist and Implementation groups Successfully transfer knowledge to customer account team as documented throughout project lifecycle Provide support to customer account team during Go-live Provide support as necessary to Business Development Team Ensure compliance to SOC process Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: Bachelor’s Degree from an accredited college/university Minimum 4 years of technical project management experience Prior experience working with customers, vendors, or carriers Previous experience with TMS software Ability to work flexible