Customer Service Representative

As our Customer Service Representative, you'll play a key role in delivering exceptional service to our customers while managing end-to-end order processing across both local and international orders. Working closely with sales, supply chain, warehouse, finance and our global teams, you'll ensure orders are processed accurately, customers remain informed, and every interaction reflects the high standards Newell Brands is known for. This is a fantastic opportunity for someone looking to build a long-term career with a global organisation that genuinely values collaboration, ownership and continuous improvement.     What’s in it for you?

Join a highly regarded global organization - leading the way!

Play a key role within a collaborative, forward thinking team

Be supported to excel in your role, ongoing learning, and development

Be a part of a fun, hardworking and people focused organisation

State of the art offices, great cafes, and onsite parking

Competitive salary, wellness day, and so much more…

What you will be responsible for?

Proactively handle customer telephone queries in relation to product , order status, product availability, and deliveries etc

Be responsible for inbound calls & emails in relation to orders & product enquiries, faults & warranties

Use a variety of tools and resources to access product knowledge for troubleshooting purposes

Adhere to order entry process and accurately input customer orders into system

Process customer orders via the EDI, SAP and CRM systems

Code orders to system requirements, and ensure pricing is accurate on all orders processed

Liaise with external carriers in relation to stock delivery status

Actively keep up to date with all new product releases

Openly liaise with our warehouses regarding progress of customer orders

Build rapport and communicate with the sales teams and account managers in all order requirements and concerns

Previous experience in a customer service, sales support, logistics and/or supply chain environment

Previous experience in SAP, Salesforce, CRM and or EDI

Skilled in using Microsoft Office applications (Excel, Outlook, Word, PowerPoint)

Strong ability to provide assistance to both internal and external customers in any circumstance

Be personable, professional and able to work cohesively in an open team environment

Proactively problem solve and manage customer expectations

Trustworthy, ability to work effectively with minimal supervision

Be professional in appearance and your communication style

Highly self-motivated, enthusiastic, and energetic

Excellent time management and organisation – strength in prioritising tasks

Work well under pressure and be in confident in your decisions.