Parts Order Analyst

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright, and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team.

We are looking for a competent Parts Order Analyst for our Aftermarket Parts Distribution division. This role will be responsible for managing dealer/customer orders, handling customer problems with professionalism and skill to deliver exceptional Customer Experience.

1. Verifying and managing Backorder details with respective Dealership / regional customer services 2. Building rapport and communicating on a regular basis with the appropriate facility and process partner contacts on order status and details while developing an understanding of expectations for a given dealer as best as possible. a. Hold periodic or as-needed meetings/calls with respective dealers , network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates. b. This may require some flexibility in hours to accommodate dealer discussions. 3. Engage Engineers, Product Groups or Technical resources for guidance as appropriate 4. Initiate weekly/monthly call to provide update on the order status/progress to dealers /regional team/ Aftermarket reps/Product groups. 5. Research and/or identify alternate solutions that might address critical situations – such as alternate part numbers, upper levels, or component build-ups not listed in NPI. 6. This analyst will also be responsible for first level of elevations and work to resolve before elevating to respective supervisors or other work groups. 7. This role may on occasion also provide backup support and coverage for overseeing high priority/ critical orders Order Management Goals, but are not limited to: . Improve service fill and reduce backorders for dealer orders . Timeliness to answer/respond or act on sales force cases, phone calls and emails. . Initiative and possibly other aspects with respect to engaging help to identify solutions . Volume of orders worked . Provide backup and cross functional support as needed . Others as determined with supervisor What You Have: . Bachelor degree / Diploma (3 years) with equivalent experience . Minimum three years of job-related experience in supply chain domain . MS-Office skills and good presentation skills . Attention to details and strong customer focused . Demonstrated ability to work independently and to communicate effectively across diverse cultures and background . Should be a team player with strong analytical and problem solving skills . Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved Additional Information: Should be willing to work in AP/US/EAME shifts This position requires no more than 5% travel Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers . What You Will Get: Our goal at Caterpillar is for you to have a