Staff Software Engineer - Virtual Expert Platform

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview The Virtual Expert Platform (VEP) team sits at the center of how Intuit connects customers to trusted guidance—through Human Intelligence (HI), AI-powered experiences, and deeply integrated AI + HI workflows. VEP powers a multi-billion-dollar Services business (including QuickBooks Live and TurboTax Live), enhances Customer Success by combining AI with human expertise, and enables Sales and Growth motions by connecting prospects and customers to the right expertise at the right time. VEP delivers configurable, reusable platform capabilities that connect customers and small- and mid-market businesses to many forms of expertise—ranging from self-help and AI-assisted experiences to live, real-time expert engagement—across all Intuit products. This VEP team manages the capabilities that determine the best way to route a customer to the right expert and expertise and builds and manages various capabilities that support this experience end to end.  We are seeking a Staff Software Developer with a strong passion for building successful applications, services, and APIs that deliver big value to customers. You are comfortable in dealing with ambiguity and changes. You love to take initiative and have a bias towards action. You are not afraid to tackle difficult problems and dive into new technologies. You are highly motivated and a creative problem solver with a passion for innovation. Responsibilities Drive significant technology initiatives end-to-end and across multiple layers of architecture. Architect and develop scalable applications or systems. Drive the design and implementation of durable software solutions to solve critical customer problems that are scalable, secure, easy to maintain, and interact with numerous other systems. Provide recommendations and best practices for application development, platform development, and developer tools. Actively stay abreast of industry best practices, share learnings, and experiment and apply cutting edge technologies. Provide/inspire innovations that fuel the growth of Intuit as a whole and generate creative ideas for emerging business needs. Work with global, cross-functional teams across time zones. Communicate clearly, succinctly, and persuasively to all levels of employees, customers, and management (including executives) Proactively identify opportunities to enhance software applications with AI technology Coach and mentor junior