Senior Engineer, Application Engineering - MFT

Job Purpose The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator), Axway, Go Anywhere, and LDAP. This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, in both non-production and production environments.  This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.

Design, plan and implementation of integrated solutions Tune systems for maximum available performance Respond to and assist in production operations in a 24/7 environment Troubleshoot and resolve issues both proactively and as discovered Application support and administration for Sterling Integrator and File Gateway, Go Anywhere, and other applications Manage application configurations, patch levels, and evolution paths Provide technical analysis, resolve problems, and propose solutions Provide support to and coordinate with developers, operations staff, release engineers, and end-users Educate and mentor team members and operations staff Participate in after-hours support and change events Knowledge and Experience Degree in Engineering/Computer Science discipline or equivalent experience in Systems Engineering 5+ years broad experience with Sterling Integrator and File Gateway (MFT and/or EDI), Axway, and/or Go Anywhere 2+ years of Linux Operating Systems (RedHat variants preferred) experience Top-tier analytics and problem solving Strong initiative to learn and assimilate new software/technologies and improve business processes Demonstrated Fundamental knowledge of Windows Operating Systems (2019+) Fundamental understanding of the SDLC processes, and tools (GIT, Jenkins, Puppet, Ansible, etc) Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod) Functional Scripting Knowledge (GoLang, Python, Perl, BPML, JavaScript, Bash, PowerShell and/or others) Understanding of SQL Database concepts (Oracle, MySQL) Ability to work in a fast-paced service-oriented team environment Customer focused, and dedicated to the best possible user experience Communicate effectively with both technical and business resources Fluent speaking, reading, and writing in English Preferred Knowledge and Experience 1+ years of experience with LDAP systems Experience in automation tool development and methodologies, such as Ansible or Puppet Strong understanding of project management, organization, and time management