Client Success, APAC

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.

Role Overview We are seeking a Client Success Associate, APAC to ensure the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.

Key Responsibilities: Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale

• Client Coverage & Engagement

• Serve as the primary point of contact for a growing portfolio of institutional clients across APAC.

• Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential.

• Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.

• Deeply understand each client's business to uncover opportunities and strengthen the relationship over time.

• Account Growth & Expansion

• Analyze client data to identify opportunities for volume growth and increased product adoption.

• Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.

• Own the cross-sell pipeline independently, driving adoption for new currency pairs and products as they launch globally

• Operational Excellence

• Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.

• Monitor client health metrics across the book, using data to identify risks and act proactively.

• Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.

AI-Powered Scale

• Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.

• Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.

• Must-haves:

• 3+ years of experience in fintech or financial services

• 5+ years of total professional experience across account management, sales, consulting, and business operations

• Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.

• Advanced fluency with AI tools, applied as a core part of how you work.

• Excellent communication and relationship management skills.

• Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.

• What helps you stand out

• Experience working in