Patient Recruitment Associate II

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a   Clinical Research Patient Phone Recruiter   – Make an Impact at the Forefront of Innovation     We're seeking a compassionate, detail-oriented   Clinical Research Patient Phone Recruiter   to join our Clinical Research team.   In this role,   you'll   serve as the first point of contact for prospective clinical trial patients, conducting phone-based pre-screening interviews,   collecting   and documenting medical information, assessing preliminary eligibility, and scheduling qualified patients for screening and consent appointments.     You'll   play an essential role in helping connect patients with research opportunities while ensuring medical information is collected accurately, confidentially, and   in accordance with   study protocols.

Conduct telephone pre-screening interviews with prospective clinical research participants that range from healthy volunteers to a wide variety of patient populations   Collect, review, and accurately document medical history, current medications, health conditions, and other study-specific eligibility information.   Assess patients against established study eligibility criteria using approved screening guidelines.   Schedule qualified patients for consent and screening visits with clinical teams.   Update and   maintain   patient records and eligibility status within clinical databases.   Coordinate daily recruiting activities, including outbound calls, inbound inquiries, voicemail management, and text communications.   Support patient outreach initiatives to increase enrollment in clinical research studies running in our Austin & Las Vegas clinics   Collaborate with research coordinators and clinical staff to ensure a seamless patient experience.     Who We're Looking For:   We're   looking for someone who is comfortable:   Discussing   medical history and sensitive health information with patients over the phone.   Asking detailed health screening questions with professionalism, empathy, and confidentiality.   Accurately documenting patient responses while   maintaining   attention to detail.   Explaining clinical research opportunities in a clear and patient-friendly manner     Education and Experience Requirements:   High school diploma or equivalent   6 months to 1 year of experience in Patient Recruitment or comparable experience in a call center or customer service environment.     Years of experience   refers   to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only   determining   factor in   establishing   the job class or making employment selection decisions.     Knowledge, Skills, Abilities:   Strong customer service and telephone communication skills   Excellent verbal and written communication abilities   Strong organizational and time management skills.   Ability to prioritize multiple tasks in a fast-paced environment.   Proficiency   with Microsoft Office applications.   Ability to work independently while collaborating effectively within a team.     Working Environment:   Thermo Fisher Scientific values the health and wellbeing of our employees. We   support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:   Remote position   requiring   a dedicated home office, reliable internet connection, and the ability to   maintain   patient confidentiality.   Primarily sedentary work   involving   extensive computer and telephone use.   Frequent interaction with patients and internal clinical teams via phone, email, and virtual collaboration tools.   Occasional travel may be   required   for meetings, training, or business