Field Service Technician III - U.S. Air Force Global Sustainment Program

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology (FST) department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD FST, you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

Responsibilities / Expectations: Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications Advanced level knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI Required to lift equipment of ~ 50lbs Demonstrated proficiency in troubleshooting IP networks Solid ability to administer and troubleshoot in an IT-type environment Strong verbal and written communication skills Applicants must be proficient with Microsoft Office products and Google Suite applications. Must have strong self-management and "people" skills to work closely with Motorola Solutions’ customers and subcontractors as well as Motorola Solutions sales, engineering, project management, and customer support teams. Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments.   Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls  and bridges. Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Have a demonstrated comprehensive understanding of IP networks Ability to administer and troubleshoot in a technical environment Above average verbal and written communication skills Organization skills and a high attention to detail Highly Preferred Qualifications: Proficiency with Microsoft Office products and G-Suite applications The candidate should have some basic knowledge in the technicalities deployed by Motorola ASTRO to include, networking, Cybersecurity principles, Active Directory Administration, and LMR Communications. It is helpful to have knowledge of Motorola ASTRO core applications.

CompTIA Network+, Security+, MCSE, or