AV Technician – Meeting & Events Tech Services

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: The AV Technician, Meeting & Events Tech Services (METS), is responsible for the end-to-end technical delivery of in-person, virtual, and hybrid events across the enterprise, supporting approximately 400 events annually. This role partners closely with business stakeholders, event organizers, presenters, and moderators to ensure meetings and events are executed with precision, reliability, and a high-quality attendee experience. The AV Technician serves as the technical lead throughout event planning, rehearsals, and live execution, acting as the primary technical owner during live events. This role is critical to delivering executive-level meetings, webcasts, webinars, and large-scale events with professionalism and minimal disruption. This role is based in our Minneapolis office and requires onsite presence five days per week. The Contributions You’ll Make: Lead customer intake consultations and provide guidance on meeting and event technology solutions, platform selection, and execution planning. Facilitate event setup discussions, run-of-show development, and overall event support activities. Conduct technical walkthroughs with organizers, presenters, moderators, and key stakeholders. Lead presenter rehearsals and pre-event readiness sessions to ensure successful execution. Perform presenter technology checks, including audio, video, content sharing, and connectivity validation. Launch, manage, and support live meetings, webinars, webcasts, and hybrid events using Microsoft Teams, Zoom, and WebEx. Configure and manage platform settings, including security controls, recordings, breakout rooms, polling, Q&A functions, and participant management. Monitor event backchannel communications and resolve technical issues in real time. Provide calm, professional incident response during executive-level and high-visibility events. Edit, package, and distribute recorded content following event completion. Generate attendance, participation, and engagement reports as requested. Participate in post-event reviews, documentation efforts, and continuous service improvement initiatives. Perform daily AV conference room health checks to ensure system stability, functionality, and reliability. Partner with vendors and production teams as needed to support successful event delivery. Minimum Knowledge & Experience: High School Diploma or GED required. 3-5+ years of experience supporting enterprise AV, virtual, hybrid, or meeting event technologies. Experience with corporate event production, executive meetings, annual conferences, training events, marketing productions, or enterprise communication programs. Hands-on experience supporting Microsoft Teams and Zoom, including webinars