Lead Specialty Pharmacy Technician - Long Island, NY

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. A Senior Lead Pharmacy Technician in Specialty Pharmacy serves as the operational leader for pharmacy technician teams while ensuring high-quality patient care, regulatory compliance, and efficient specialty medication management. This role is equally challenging and rewarding. You'll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details/clinical information. It's a fast paced, high-volume environment where our members are counting on us to deliver these important, sometimes life-saving medications in an accurate and efficient manner. This role typically serves as the bridge between frontline Specialty Pharmacy Technicians, Pharmacists, and Pharmacy Leadership, ensuring efficient operations while supporting optimal patient outcomes.

Lead, mentor, train, and coach Specialty Pharmacy Technicians Provide daily oversight of workflow and staffing assignments Monitor team productivity and quality metrics Assist with performance evaluations and competency assessments Support onboarding and training of new technicians Serve as a subject matter expert for specialty pharmacy operations Coordinate specialty medication, fulfillment and distribution Manage prior authorization and benefits investigation workflows Communicate with patients regarding medication delivery and support services Collaborate with pharmacists, providers, manufacturers, and payers Escalate complex patient issues to pharmacists when appropriate Lead benefits verification and coverage determination activities Ensure compliance with state and federal pharmacy regulations Maintain adherence to URAC, ACHC, and specialty pharmacy accreditation standards Maintain HIPAA compliance and patient confidentiality Oversee specialty medication inventory management Identify opportunities for workflow improvement and operational efficiency Utilize pharmacy management systems and electronic health records Core Competencies: Leadership and coaching Specialty pharmacy operations Patient-centered service Regulatory compliance Process improvement Cross-functional collaboration Quality assurance Data analysis and reporting What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma/GED Active Pharmacy Technician licensure in the state of New York 5+ years of Pharmacy Technician experience 5+ years of experience in