Hotel Manager - Phu Quoc Marriott Resort & Spa

Hotel Description Phu Quoc Marriott Resort & Spa features 826 guestrooms and suites and offers an all-day dining restaurant, specialty restaurant, cafe, lobby lounge and bar, pool bar, swimming pools, fitness centre, Quan Spa and Kids Club. The resort also includes a grand ballroom, a junior ballroom and six meeting rooms providing a total of 3,296 sqm of event space. The property is located within a mixed-use development featuring retail and casino offerings and are adjacent to the APEC multifunctional complex, which includes a 55,000 sqm convention centre. Phu Quoc International Airport is approximately 18 km away (30-minute drive), with direct air connectivity to Ho Chi Minh City (approximately 1 hour flight). Nearby attractions include Sun World/Hom Thom departure terminal (10-minute drive) and Grand World Phu Quoc/Vinpearl Wonderworld (65-minute drive).

JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. • Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations • Strives to improve service performance. • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. • Ensures brand