Workplace Service Delivery Specialist

Job Description – Workplace Facility Management Specialist (CL-9)   Job Requisition ID : Job Title : Workplace Facility Mgmt Specialist Management Level : CL – 9 (Specialist) Work Location :  Kolkata Must have Skills : Experience in Integrated Facility Management and Administration Good to have Skills : Microsoft office, Power BI Experience : Min 8 - 10 years of experience in Facility management and administration with IT/ITES Sectors. Educational Qualification : Graduate/Postgraduate in any discipline. An engineering degree in Electrical/Mechanical or a full time MBA or both would be an added advantage. Department : Accenture Workplace Solutions, Corporate Functions Job Summary Workplace Operations is responsible for overseeing the day-to-day management of integrated facilities across assigned locations, ensuring seamless delivery of services aligned with business needs, compliance requirements, and corporate standards. The role involves managing vendor performance, engineering services, statutory compliance, real estate coordination, audits, and stakeholder engagement. The candidate will also lead workplace experience initiatives, support sustainability and EHS goals, drive team development, and ensure smooth operations during business continuity or crisis situations. A strong focus on service quality, operational efficiency, and client satisfaction is essential. The role is instrumental in creating a productive, safe, and engaging workplace environment that enhances employee experience and supports business continuity. Role and Responsibilities Integrated Facility management ·       Plan, manage, and oversee day-to-day workplace operations for assigned locations. ·       Conduct daily/weekly/monthly/quarterly service reviews with service partner teams. Ensure delivery of daily onsite facility management services including asset management, engineering, building maintenance, cleaning, office services, mail delivery, logistics and storage services. ·       Ensure workplace operations meet or exceed service delivery and corporate standards in line with global/local policies. ·       Drive the Service Partner to execute the deliverables as per the agreed scope of works and review the performance as per schedule. ·       Manage operating and capital budgets in coordination with site operations and commercial teams for geography or location. ·       Govern Service delivery partner and vendor performance using SLAs, KPIs, OLAs, and other tracking mechanisms. ·       Maintain high service quality by identifying weak areas and implementing corrective actions. ·       Monitor and document MIS/reporting processes, including weekly/fortnightly/monthly /quarterly calendars. ·       Deploy global changes to policies, operating models, and best practices. ·       Maintain a healthy working environment, and foster employee productivity by ensuring a functional, safe, and engaging workplace. Engineering and Technical Services ·       Oversee engineering infrastructure and keep a track of service partners performance by reviewing the uptime of all engineering assets and performance as per agreed OLA’s. ·       Collaborate on R&M planning, and drive OPEX/CAPEX initiatives aligned with sustainability and safety. ·       Track and manage M & E Opex and Capex budgets for engineering services efficiently. ·       Support implementation of sustainability and energy efficiency initiatives. Statutory Compliance and Risks ·       Ensure compliance with all statutory norms and third-party vendor (TPV) legal requirements. ·       Liaise with all stakeholders/teams who are part of the process: Legal, HR, TPV, AEE, Contract Management, and Commercial teams to fulfil obligations. ·       Track license renewals (e.g. lifts, fire NOCs, building safety, water quality, etc.). ·       Maintain documentation for health, safety,