Policy Manager - Interactions, Global - Trust and Safety

About the Role As Policy Manager, Interactions, you will drive the day-to-day execution of safety standards across our highest-engagement communication surfaces: Comments and Direct Messaging (DMs). Reporting to the Global Head of Policy – Interactions, you will operate as an individual contributor with cross-workflow scope, translating strategic direction into disciplined, on-time delivery. You will be a trusted operator, program lead, and policy subject matter expert, driving priority work-streams from concept through implementation and ensuring that safety standards are consistently applied across both Comments and DMs. You will bridge policy intent and technical execution, working closely with Product and Engineering partners to convert policy standards into actionable requirements for AI-first moderation. This is a product policy and program management role, not a purely compliance function. You will bring the rigor and structure of a strong program manager together with deep Trust & Safety policy expertise, ensuring the pillar's roadmap is delivered with precision and that policy intent is preserved as it moves through models, tooling, and human moderation workflows.

Responsibilities - Program Management & Delivery: Run the end-to-end prioritization, intake, and delivery cadence for Interactions work-streams across Comments and DMs. Translate a broad set of requests from Product, Legal, Ops, and regional partners into a clear plan with owners, milestones, and dependencies. Maintain a single source of truth for policies, SOPs, and decision logs, and keep XFN partners aligned through structured reviews, status updates, and clear escalation paths. - Policy Ownership: Own priority policy projects across Comments and DMs from problem framing through drafting, review, enforcement design, and launch. Make defensible calls independently on ambiguous cases, document the reasoning, and align regional and functional stakeholders. Support regulatory and compliance execution (e.g., UK OSA and EU DSA) by turning legal requirements into concrete policy language and enforcement changes. - Product & AI Integration: Partner with Product, Engineering, and AI/ML to translate policy intent into technical, model, and tooling requirements. Contribute to labelling guidelines, calibration reviews, and prompt/AI governance for LLM-based moderation. Represent policy in product reviews and technical design discussions so that safety considerations are built in rather than bolted on. - Metrics & Feedback Loops: Build and maintain the measurement layer for Interactions policy, including coverage, precision and recall signals, appeals, and user-impact indicators. Run root cause analysis on enforcement gaps and quality issues, and close the loop back into policy updates, model iteration, and tooling improvements so that learnings are systematically captured. - Cross-Functional Leadership: Act as the go-to policy partner for Product, Engineering, AI/ML, Legal, and Ops across regions. Bridge the Comments and DMs workflows through knowledge sharing, cross-training, and consistent operating standards.