Field Based Healthcare Representative Floater

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:30 am - 5:00 pm, with ability to work 1-2 weekend shifts per month. It may be necessary, given the business need, to work occasional overtime. This will be on the job training, and the training hours will be during normal business hours.

Travel within assigned hospitals and affiliated locations to collect required patient verification documents, including identification, insurance information, proof of income, and residency documentation. Meet with patients and/or family members to explain documentation requirements and assist with completion as needed Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage Complete applications for state and federal programs Review medical records and take all necessary actions to expedite benefit approval Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI) Maintain ongoing communication with government agencies regarding the status of claims Provide updates and assistance to hospital personnel and other Optum staff as needed Maintain documentation of status of claims and client contract on Optum and / OR hospital computer systems Determine when to use a Federal, State OR Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records. Willing to work in a fast-paced hospital OR healthcare environment Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED OR equivalent experience Must be 18 years of age OR older 1+ years of customer service experience Experience working in a group OR office space setting Experience with Microsoft Office products Must have reliable form of transportation and valid Driver's license Must reside within 30 miles of Burlington, MA. Willing to travel 75% of the time locally within the greater Boston area and New Hampshire Ability to work full time Monday - Friday, with the flexibility to work any of our shift schedules during our normal business hours of 8:30 am - 5:00 pm, with ability to work 1-2 weekend shifts per month. It may be necessary, given the business need, to work occasional overtime.

1+ years of Customer Service experience within a hospital OR healthcare environment Knowledge of federal and state programs that will benefit coverage for clients Knowledge of medical terminology Experience communicating with patients & staff with various educational & socio-economic backgrounds Bilingual fluency in English and Spanish EPIC experience Soft Skills: Excellent organizational skills Strong communication skills Physical and Work Environment: General office demands Prolonged periods of standing and walking in hospital facilities Adherence to facility masking requirements at all times Pay is based on