Manager, Software Engineering

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

At New Relic, we build software that improves the lives of people who make software. Our products help customers visualize, explore, and understand their operations, applications, and customer data.

We are looking for an experienced Engineering Manager with a passion for technology, people, projects, data, and processes, a leader with depth and breadth of technical experience who can inspire teams and guide them toward success. If you have a strong technical background combined with mentorship skills and a track record of collaborating across teams to ship great software, we would like to hear from you.

The APM product organization drives New Relic's customer-facing Application Performance Monitoring (APM) experiences, agents, and next-generation application platform capabilities, including AI Monitoring, Digital Experience Monitoring, and Synthetic testing.

This full-stack team owns our Distributed Tracing product, which gives customers visibility into their application workloads including AI agents and is mission-critical to the next generation of APM tools. You will lead a team of engineers, drive thought leadership, ship enterprise-ready products, improve operational excellence, grow engineering talent, and support the exponential data growth of our customers.

• Lead and grow a team responsible for the design, development, and maintenance of New Relic's Distributed Tracing platform

• Coach and mentor a dedicated group of engineers, helping them develop their personal and professional skills while staying engaged and motivated

• Drive technology decision-making, process efficiency, and engineering excellence

• Ensure the success of software projects through planning and execution, both within and across teams

• Collaborate with cross-functional partners to align product and business goals

• Implement processes and methodologies that foster operational excellence

• Drive the recruitment, training, and development of strong engineering talent

This role requires

• Proven experience in software engineering, with 10+ years overall and 3+ years leading engineering teams

• Track record of leading and scaling strong technical teams

• Experience handling customer incidents, including the ability to dive deep and understand the technical implications and risks of engineering decisions

• Hands-on experience with Java or other backend programming languages

• Strong analytical and problem-solving skills

• Experience delivering products or solutions in cloud environments

Bonus points if you have

• Experience with observability tooling, distributed tracing, OpenTelemetry, or APM

• Experience with high-scale distributed systems, Kafka, or Kubernetes

• Experience shipping developer-facing products

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us –