Oliver Wyman - EA Manager - Bogota

Company: Oliver Wyman Description: At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.   As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $27 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

We are looking for an enthusiastic, motivated people-person to join our Americas team to oversee day-to-day operations of the Executive Assistant team. This will include overall responsibility for approx. 20 direct reports who work as Executive Assistants supporting the Partner team. This includes coordination and management of staff ensuring development of skills and experience.   *PLEASE SUBMIT CVs IN ENGLISH*   Key Tasks :   Management   Independent management of team day-to-day operations   Help with creating positive and collaborative team dynamics   Be the team’s first point of contact for conflict resolution   Collaborate   with Regional EA Manager and local office leadership on process enhancements to improve   efficiencies   and capacity management   Work on internal communications for the team ensuring relevant information is communicated to the team appropriately   Leads team meetings with a strategic agenda including sharing relevant business updates   Communicates   issues and team needs to regional/local office leadership and EA management   Regular touchpoints with internal clients, EA management and other stakeholders   Occasional involvement in special projects for EA Department   Workflow oversight   Approve holiday, “work from home” requests (and timesheets where required)   Track attendance, punctuality, vacation, “work from home”, timesheets and overtime (where required)   Performance   Identify skills/learning gaps for team and suggest training content   Assist team with setting individual performance goals   Work with COO, HC and EA management to calibrate performance ratings and compensation for team   Writes and delivers performance reviews   Solicit feedback to ensure service levels are met   Provides coaching to help team achieve goals, develop skills or improve performance   Provide timely, specific feedback on a regular basis   Manages performance issues including conducting and enforcing disciplinary processes in conjunction with HC   Recruiting   Assist with all aspects of recruiting (screening potential candidates, first interviews, scheduling partners to interview candidates if needed and make offer recommendations)   Onboards and integrates new hires   Training   Coordinate training schedule of new team members   Develops and delivers training content   Provide feedback to Training Network on training materials   Experience Required:   At least 5 years’ experience working in an administrative management position. Experience in management consultancy or similar professional services industry would also be an advantage   Previous experience as an executive assistant   Strong personnel manager capable of recruiting, training, coaching and motivating talent   Fluency in English required (written and spoken) Proficiency working with Microsoft Office Suite   Experience with CRM a plus   This position may have a certain percentage of travelling to the US involved on annual basis.  Skills and Attributes:   Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal   Ability to think strategically and contribute to development of departmental model