Principal Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a Principal Software Engineer to serve as an operations lead of our AI Operations platform within the NSIS organization, with primary responsibility for the ongoing operational success of the Network AIOps platform. This is a senior technical leadership role focused on post-implementation platform stewardship, ensuring Network AIOps remains effective, well-governed, and aligned with network operations needs. This role will support NetOps teams and service level owners (SLOs) by driving operational improvements across platform administration, workflow tuning, dashboard support, signal quality, governance, production monitoring coordination, and vendor engagement. The role will also support global platform coverage in a follow-the-sun operating model, with close coordination across engineering partners in the US and India.

Serve as the primary internal technical owner for the Network AIOps platform Partner with NetOps and SLOs on intake, prioritization, and operational support needs Drive dashboard fixes, workflow improvements, and platform usability enhancements Improve signal quality, event relevance, and the effectiveness of AI-assisted operational insights Work with the SelectorAI NOC to monitor the production platform and coordinate issue response Partner with the vendor on production support, issue resolution, platform releases, and ongoing improvements Support follow-the-sun operations through effective cross-regional coordination and operational handoffs Establish and maintain governance for platform updates, access, configuration changes, and support practices Define KPIs and provide reporting on platform health, adoption, and operational value Communicate platform status, risks, priorities, and recommendations to both technical and business stakeholders Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degree in Computer Science, Software Engineering, Information Systems, Network Engineering, or a related technical field; or equivalent practical experience 15+ years of experience in software engineering, platform operations, observability, incident/event management, or related operational technology domains 5+ years in a senior, lead, staff, principal, or equivalent technical role with ownership of a business-critical enterprise platform or service Experience operating and maintaining a vendor-delivered platform in production post implementation Experience with AIOps, observability, event intelligence, incident management, or AI-enabled operations platforms Experience improving signal quality, reducing operational noise, and strengthening triage and investigation workflows Experience with stakeholder intake, prioritization, governance, and operational support practices Experience working in a globally distributed support