Medical Associate

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Medical Associate

2/3/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs R͏oles & Responsibilities

Receives customer Complaints through calls/emails/faxes

Ensures accurate capture and entry of Complaint information

Owns Complaint handling process

Assesses Complaints (events) for proposed MDR reportability and submits assessment to

client

Follow-ups for additional information and product returns

Primary, single source customer contact

Responsible for gathering event registration information (as defined by SOP’s) from

customers

Owns and manages the event through registration through potential regulatory

reporting, sample retrieval, investigation, provide customer response and ultimately to

closure/reopening as needed

Responsible for contacting SME’s, QAs, Team Lead as needed to obtain complaint closure

Responsible in timely escalation of significant events to the Team Lead

Keeps oneself updated, aware of, and compliant to all Company policies and procedures

which include Information Security Management Systems

Keeps all