Senior Manager, Service Materials & Infrastructure

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of Applied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

The Senior Manager, Service Materials & Infrastructure is the strategic architect and operational leader of our Global Service & Support inventory position, service demand planning, and our internal supply chain. You don’t just manage inventory; you orchestrate a scaling global support network to ensure maximum fleet uptime for Apptronik’s advanced commercial humanoid robots.

This is a growth-horizon role: While your immediate focus is establishing world-class local inventory controls, systems integrity, and warehouse infrastructure, you are inherently building the blueprint for our future. As Apptronik scales, this role is designed to expand organically alongside our global footprint, offering the clear opportunity to architect and inherit broader fulfillment and international logistics operations over time. You possess the executive presence to bridge tactical floor operations with corporate financial planning, transforming the inventory function from a reactive support cell into a high-yield operational engine.

The GSS Mindset

• Customer-First: We prioritize the human experience. Every build, fix, material allocation, or workflow is measured by its direct impact on the people and partners who rely on our technology.

• The Ultimate Partner: We act as the essential bridge between the "messy reality" of the field, global logistics, internal engineering, and third-party partners, establishing radical trust and cross-departmental alignment.

• Operational Evolution: We find joy in creating order where none exists. We possess the strategic foresight to build systems, write playbooks, and scale structural processes that evolve ahead of company growth.

• Dynamic Adaptability: We thrive in a high-growth environment. We are steady shepherds of chaos, navigating fast-paced technological shifts and ambiguous supply chains with patience, discipline, and a relentless focus on systemic solutions.

• The Culture Catalyst: We bring a "solution-first" energy to every interaction, serving as cultural ambassadors who elevate the morale, accountability, and standards of everyone around us.

Key Accountabilities

Inventory Control & Systems Integrity

• Service Demand Planning: Own the configuration, completion, and management of our service demand planning cycle. Engage with critical stakeholders in Supply Chain, Production, and Finance to ensure we have a suitable horizon for parts availability.

• Data Rigor & Single Source of Truth: Transition manual or fragmented inventory tracking into automated systems (Salesforce, Business Central), reducing spreadsheet-based tracking gaps.

• Audit & Cycle Count Leadership: Design and execute cycle counting and full physical inventory audit methodologies across all nodes to enforce precise data matching between digital systems and physical reality.

• Serialization & High-Value Asset Governance: Own the