Trade Operations Analyst

Job Purpose This entry level Trade Operations Analyst will be responsible for support of all trade operations and customer support on the ICE Endex Spot platform.

Support orderly trading and operations of short-term European physical gas markets Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand Learn proprietary trading system functionality and back-office support to effectively communicate with customers and bring resolution to all customer queries Monitor the health and usage of all systems and vendors supporting the platform, escalating persistent or high-priority problems to the appropriate staff Produce operational reports, document and update internal procedures, and assist with special projects as needed Provide front-line customer service support Provide a quick turn-around to trade disputes    Knowledge and Experience Bachelor's Degree with 2+ years’ work experience in a customer service/support role Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus Good problem-solving and analytical skills Friendly, professional telephone manner and strong interpersonal skills Must be self-directed and be able to work within a team environment Strong attention to detail and ability to multi-task under pressure Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs Ability to work varying shifts and weekends