Lead Analyst, Digital Product Management

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Lead Analyst, Digital Product Management Job detail

General Information

Job ID

ATR61683

Posting Job Title

Lead Analyst, Digital Product Management

Locations

GA Atlanta Headquarters

Employment Type

Full Time

Date Posted

30-Jul-2026

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit Westrock (NYSE: SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward. Learn more at www.Smurfit Westrock.com . Our technology organization is transforming how we work at Smurfit Westrock. We align with our businesses to deliver innovative solutions that: Address specific business challenges, integrate processes, and create great experiences Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age Imagine how technology can advance the way we work by using disruptive technology We are looking for forward-thinking technologists who can accelerate our focus areas, such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology. Lead Analyst, Digital Product Management – North Park HO, Atlanta, GA or Remote The opportunity: The Lead Analyst, Digital Product Management, plays a portfolio-level role that enables effective operations, governance, and continuous improvement across enterprise digital platforms. This role partners with business and technical stakeholders to drive intake governance, request classification, delivery coordination, and dashboard-driven operational insight across multiple applications. The Lead Analyst evaluates incoming requests, including incidents, maintenance items, and configuration changes, and distinguishes operational maintenance from configuration enhancements. The role coordinates incident triage, business impact assessment, and alignment with system administrators, vendors, and managed service providers to ensure timely resolution and platform stability. The Lead Analyst also supports the structured delivery of strategic initiatives that originated from recurring maintenance needs, enhancement requests, or cross-platform improvement opportunities, ensuring alignment with governance, stakeholders, and delivery teams. Operating at the product and platform operations layer (not as a ticket-processing support function), the Lead Analyst contributes to portfolio transparency, stakeholder alignment, operational optimization, and applied innovation. The role is expected to proactively identify opportunities to improve platform effectiveness, intake efficiency, governance processes, and the adoption of outcomes by leveraging operational data, dashboards, and stakeholder feedback. How you will impact Smurfit Westrock: Enable effective operation and governance across a portfolio of enterprise digital platforms Coordinate incident triage, business impact assessment, and alignment with system administrators and managed service providers Evaluate and classify intake requests (incidents, maintenance, configuration enhancements) using defined governance