Sr. Product Manager - Trust Tooling, Devices & Services Trust, Privacy, and Accessibility (TPA)

Devices & Services Trust, Privacy and Accessibility (DSTPA) organization is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trust risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, promises, accessibility, fairness, and trust. TPA is looking for an experienced Senior Product Manager to own the product strategy and roadmap for Trust and Privacy Tooling — the internal tools and platforms that enable trust by design reviews, incident management, and privacy compliance workflows at scale. This role will define and deliver innovative tooling solutions that improve efficiency, reduce risk, and empower our builders and stakeholders to meet their trust obligations. The ideal candidate thrives in ambiguous environments, has a passion for building products that drive operational excellence, and can translate complex trust and privacy requirements into intuitive, scalable tools. Key job responsibilities - Own the end-to-end product lifecycle for Trust and Privacy Tooling, from vision and strategy through delivery and iteration - Define and drive the product roadmap for internal tools supporting trust by design reviews, incident management, and privacy compliance workflows - Partner with engineering, UX, and operational stakeholders to translate trust requirements into actionable product and engineering deliverables - Identify opportunities to leverage generative AI and automation to enhance tooling workflows, improve builder productivity, and scale trust operations - Gather and synthesize requirements from cross-functional teams including Legal, Incident Management, Trust Engineering, Policy, and Trust by Design - Define success metrics, track adoption, and continuously improve tooling based on data-driven insights and user feedback - Influence senior leadership through compelling product narratives, data-driven recommendations, and clear prioritization frameworks - Write clear product requirements documents (PRDs), working backwards documents, and hero use cases A day in the life You'll start your day reviewing tooling adoption metrics and builder feedback to identify friction points. You'll partner with engineering to refine requirements, prioritize the backlog, and make tradeoff decisions balancing usability, scalability, and compliance. Throughout the week, you'll connect with trust reviewers, incident responders, and privacy engineers to validate that what you're building removes obstacles. You'll explore how generative AI can automate repetitive review tasks and craft narratives that influence leadership on investment priorities. Every day is anchored in one mission: building tools that make trust operations faster, smarter, and more scalable.

Trust Review & Incident Management is a horizontal organization within Trust, Privacy, and Accessibility (TPA) responsible for building technologies, programs, and services at Amazon scale that instill customer trust, create mechanisms to attain ever-evolving regulatory objectives, and ensure our partners can meet their trust obligations without disruption. The Trust Tooling team builds and maintains the internal platforms and tools that power these trust and privacy operations across Devices & Services.