Onsite IT Support Specialist

This will be remote/WFH until the Seattle office opens in January 2026. Onsite support will be increasingly required as the open date arrives. Then it will require onsite support up to 5 days a week after the open date.

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations.  Other experience in computer hosting, Data center operations, etc. Being a subject matter expert for local IT systems Monitor service delivery and health of the environment Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations) Frequent contact with others outside the work group Holds themselves and others accountable for demonstrating GMs values and cultural behaviors What You'll Do: Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams Support local video conference systems including upgrades, installs and troubleshooting. Support local network issues including WiFi and LAN issues. Work with remote senior teams to find solutions, upgrade equipment or other IT collaborations as needed Support the opening of the new Seattle office including validating all IT solutions are functional for users. Onsite support up to 5 days a week once the office is opened fully. Specific Areas of Responsibility Ubuntu, Windows and Mac support including troubleshooting existing systems and deploying new systems that meet specific hardware requirements as requested. Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1. Remote support for users who may not be onsite Partner with other IT teams to find solutions for Ubuntu, Mac and Windows systems as the need emerges within the local teams. Support local video conference systems Support basic network (WiFi and LAN) needs of the users. Coordination with other remote IT teams and vendors as required to implement local IT solutions.

At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows Experience supporting enterprise video conference solutions. Experience troubleshooting and supporting end-user networks (WiFi and LAN) across a variety of devices. High level of analytical ability where problems are unusual or difficult High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output  Ability to troubleshoot enterprise collaboration software such as Slack, Google Workspace and Microsoft 365 applications. Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions. Knowledge and understanding of Corporate/unit policies and procedures Demonstrated technical and professional skills in job-related area Knowledge of computer software and hardware in an enterprise environment Related professional certifications or related education Preferred Additional Experience: Experience with Ubuntu support for 24.04 and newer versions Experience with Mac configurations and automations for deployments and ongoing support Experience with Windows hardware platform across various types of laptops and desktops. Experience supporting iOS and Android phones and tablets. Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware. Ability to troubleshoot common WiFi and network issues Inventory management experience including managing hardware inventory audits Experience supporting executives and other VIP users Experience working with ticket and project tracking tools like ServiceNow and Jira 



 About GM Our vision is a