barista, Reserve Cafe - Chicago Roastery

Now Brewing – barista, Reserve Cafe, Chicago Roastery! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. Our Reserve Cafe food and culinary zone is an Italian-inspired bakery and kitchen that brings to life high quality culinary offerings within our Starbucks Reserve® experience. Our Reserve Cafe partners strive to exceed the expectations of our customers by showcasing the art of culinary innovation. Partners act as ambassadors for our food platform, preparing our freshly baked pastries and food offerings using premium ingredients. Reserve Cafe partners will use their knowledge and expertise of our exclusive products to inspire and delight customers by showcasing our sweet and savory food and beverage pairings. This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team of Starbucks partners. This job contributes to Starbucks success of the Starbucks® Reserve brand by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Starbucks® Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. As a barista you will... Coffee & Food Expert and Brand Ambassador Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day. Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products. Demonstrate impeccable composure and the ability to thrive in ambiguous situations. Maintain a calm demeanor during periods of high volume or unusual events. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety, and sanitation guidelines and standards. Contribute to a positive team environment. Maintain regular and consistent attendance and punctuality. Service Anticipate customer and store needs by constantly evaluating the environment and observing customer cues. Deliver exceptional customer service to all customers. Support the store events model and its execution. Take responsibility for the full-service model in applicable locations. Sales Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items. Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations. Operations Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintain a clean and organized workspace so that partners can locate resources and products as needed. Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer. Support inventory management, receiving, and storage of deliveries. Utilize production planning tools to ensure item availability. Prepare, finish, and assemble beverage and food items using the necessary equipment.