Enrollment and Eligibility Manager

Description & Requirements

Join Maximus and make a difference in the lives of Kansans. Maximus is seeking a highly motivated Enrollment/Eligibility Manager to support a potential government healthcare program in Topeka, Kansas . As a trusted partner to government agencies nationwide, Maximus is committed to delivering innovative solutions that improve access to critical services while enhancing the customer experience. The Enrollment/Eligibility Manager will lead the planning, implementation, and day-to-day management of enrollment and eligibility operations, ensuring accurate, timely, and compliant service delivery. This role is responsible for overseeing operational performance, leading cross-functional teams, monitoring key performance indicators, and driving continuous process improvement initiatives. The ideal candidate will bring strong leadership, program management, and stakeholder engagement experience, along with a demonstrated ability to deliver results in a fast-paced, customer-focused environment. *This position is contingent upon contract award. * Why Maximus? - 💰 Competitive Compensation - Regular bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - 🏝️ Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - 📚 Tuition Reimbursement - Invest in your ongoing education and development. - 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities: - Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies. - Assist and inform staff about these policies and procedures. - Provide guidance when handling escalated complaints and appeals. - Identify and resolve employee issues, problems, and concerns. - Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections. - Analyze weekly statistics, prepare daily and weekly reports. - Monitor performance objectives for Enrollment and Eligibility Staff. - Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff. - Assess performance, provide appraisals, and implement corrective actions as needed. - Evaluate training needs to ensure staff remains current with multiple programs. - Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Must be willing and able to work onsite in Topeka, KS. - Must be willing and able to accept an offer that is contingent upon award. #LI-Onsite

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's