Partner Success Manager-M365

Microsoft is entering a new era of AI-powered transformation, and customers increasingly rely on us to help them adopt  new technologies  with confidence, speed, and measurable business impact. The Global Consumption & Delivery Acceleration team serves as the execution and consumption engine for AI Business Solutions, accelerating deployment, adoption, consumption, and customer value across Microsoft's AI portfolio.   The Partner Success Manager (PSM) is primarily partner-facing, with some customer interaction. The PSM drives Microsoft 365 Copilot, Security, and Microsoft 365 (M365) Core delivery through direct engagement with Microsoft’s top partners. This role helps partners increase sales velocity and customer impact while capturing actionable feedback to improve Microsoft products and programs.   In this role, you build relationships with key stakeholders in partner organizations and with internal partner management teams to ensure program success. You also connect partners to Microsoft intellectual property (IP), tools, and resources across Engineering, Support, Enterprise Services, Field Sales, and other internal teams to accelerate partner growth and  identify  new opportunities.   PSMs develop a deep understanding of each partner’s business and technology needs, decision-making structure, and sales and delivery processes.  This insight helps establish credibility as a trusted advisor and strengthens relationships with both partners and Microsoft field teams.

Manage and lead a portfolio of strategic partners to drive customer adoption, deployment, and business value realization across Microsoft cloud solutions.   Collaborate within the Microsoft partner ecosystem (including Partner Pods) and help partners navigate and leverage it to succeed in the program.   Understand each partner’s business goals and influence process improvements that accelerate Microsoft 365 (add Copilot?) deployment and adoption.   Develop and maintain strong partner relationships, driving high satisfaction and measurable outcomes.   Partner with the program team to provide continuous feedback on engagement approaches, incentives, and portfolio management to drive product usage and revenue.   Build effective working relationships with Partner Pods, Engineering, Marketing, Enterprise Services/Support, Field Sales, and partner teams to deliver business results.   Serve as a Microsoft leader and evangelist for Microsoft 365, Copilot, and Security within the partner ecosystem.   Establish a regular rhythm of business to stay aligned to partner strategy, business priorities, investments, and execution plans.   Own outcomes against key metrics within an operational or segment scorecard.   Travel as needed.

Required/minimum qualifications Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 4+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.   Additional or preferred qualifications Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 8+ years of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience. 3+ years experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform). 4+ years of project management experience. 2+ years of relationship management or customer success experience. 3+ years of IT related customer-facing experience. Experience in customer success, partner management, consulting, technical account management, onboarding, deployment, or support. Experience working with