Operational Excellence Project Manager Leader - Global Capabilities Center

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Truist is seeking an experienced transformation and operational excellence leader to drive the continued maturation of Truist India and establish the long-term operating model for a growing global organization. This executive will be responsible for transitioning GCC capabilities from a large-scale transformation program into a stable, scalable, and sustainable operating organization while ensuring alignment with enterprise strategy, business objectives, and operational priorities. The role will lead the design, implementation, and continuous improvement of operating models, governance frameworks, service management disciplines, and operational excellence capabilities that enable long-term success. Partnering closely with senior leaders across Enterprise Operations, Technology, Risk, Finance, Transformation, and the Lines of Business, this leader will translate strategic priorities into effective service delivery models and the people, process, technology, control, and financial capabilities required to execute them. Success in this role requires deep experience leading complex transformations, scaling global operating models, and driving execution within highly regulated environments. The leader will oversee teams of process and operational professionals, provide executive-level reporting and stakeholder management, and ensure successful operational acceptance, stabilization, and continuous improvement of GCC services. The position requires a unique combination of strategic vision, operational rigor, financial acumen, and the ability to influence executive stakeholders while simplifying complex topics into actionable plans. Key responsibilities include establishing governance and service management practices, defining service outcomes and performance expectations, driving operational excellence initiatives, and ensuring achievement of critical business and operational objectives. Performance will be measured through service reliability and quality, SLA/SLO attainment, incident and risk management, stakeholder satisfaction, productivity, cost efficiency, capacity utilization, transition stabilization, benefits realization, control effectiveness, issue remediation, and business continuity outcomes. The ideal candidate is a proven global service delivery and transformation executive who can bridge strategy and execution, balance customer experience with operational economics, resilience, and controls, and effectively lead across geographically distributed teams. This role represents a unique opportunity to shape a critical enterprise capability and establish the foundation for long-term operational success across Truist's global delivery organization. Essential Duties and Responsibilities Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  1 - Process Design:   Design, development, and/or modify a process strategy in support of LOB business and product goals as well as specific EO&GS objectives to support client outcomes in alignment with business requirements for Retail Services. Engagement should deliver higher quality client outcomes and better