Regional Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a Regional Facilities Manager for our Integrated Facilities Management business line. Reporting to the Regional IFM Director, the Regional Facilities Manager owns the end-to-end facilities management delivery across one of a number of a multi-site and multi-country portfolios, driving client satisfaction, operational excellence, and continuous improvement. Accountable for meeting all contractual obligations while contributing to advancing the strategic FM agenda for the account. Owns the senior client relationship across their portfolio; acts as the strategic interface between JLL and the Client's real estate leadership. Full financial accountability for significant FM budgets across a major corporate portfolio. Leads a large, multi-disciplinary team with end-to-end operational and financial ownership. Operates within a complex matrix organisation; builds and leverages cross-functional partnerships with peer Regional Facilities Managers, programmatic leads, other JLL vertical delivery teams and a range of Client teams. Accountable for supplier governance and performance across their portfolio, ensuring contractual compliance and value realisation through the team. Champions FM technology adoption, AI-enabled solutions, and innovation to drive operational efficiency and differentiated service delivery. Regular travel across their portfolio and occasional regional travel required. Key Responsibilities – Team Management Provides strategic leadership to a large team (average c60) through direct reports (Senior Facilities Managers) delivering FM operations and programs ranging from front-of-house to engineering and everything in-between. Drives succession planning, talent development and organisational design to build bench strength and future-proof the team. Ensures robust development frameworks aligned to business objectives and individual career progression. Key Responsibilities – Client / Stakeholder Management Serves as the senior JLL point of contact for the portfolio—owning service delivery outcomes and acting as the escalation point. Accountable for contractual performance across all sites within the portfolio. Engages directly with the Client's senior Real Estate & Facilities leadership to anticipate and resolve strategic and operational challenges. Maintains deep insight into the Client's business strategy, translating evolving needs into service innovation and value creation. Key Responsibilities – Financial Management Owns portfolio budget development and forecasting, ensuring accuracy and alignment to all financial governance parameters. Accountable for delivering agreed financial targets across their portfolio. Identifies and converts commercial growth opportunities, always alert to cross-selling JLL services and developing new revenue streams. Key Responsibilities – Contract Management Ensures contractual compliance across all service lines, proactively managing risk and change. Drives KPI and SLA performance, using data to identify trends and implement corrective actions. Governs strategic vendor relationships; benchmarks best practice and drives implementation across their portfolio. Identifies material service changes and leads the governance process with Procurement, Finance, and Account leadership. Key Responsibilities – Operational Management Retains safety as the starting point in all operational delivery, providing