DT Infrastructure Specialist - Mobility Operations Sr. Analyst

A01 ~ Ul Hetmanska 120 ~ BLDG A01

 Position Role Type: Onsite   At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The Mobilty Operations Specialist will be responsible for working within a small team of dedicated operational individuals to build, test, implement and maintain operational process and solutions based on a set standards and requirements.This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Mobility Operations Specialist will provide the engineering and fourth level support for Mobile support and operations services. The successful candidate will be responsible for understanding Mobile Device management tools, Mobile security, and how products integrates into RTX and our business units.This Individual will be responsible for understanding the overall product, how to manage, support and initiate changes including the ability support Mobile hardware, Applications, and MDM tools.   Core Operations & End-User Support Responsible for supporting all end users across the enterprise, United States and Internationally. Partner with BU Mobile Leads on end user support system consolidation, ad-hoc requests and escalations as they arise. Assist in the tracking and closure of ticket escalations (end user, BU Mobile lead, etc) utilizing various Mobile Device Management (MDM) software. Independently undertake projects of a complex nature and ad-hoc requests as required. Participate in 24/7 on call rotation. Other duties as assigned. Architecture, Systems & Engineering Assist in the design and development of enterprise mobility operations solutions. Continue to execute on new engineering and service technologies innovation. Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments. Architects improvement opportunities spanning service delivery, user experience, security, etc. Implement and execute system upgrades of the on premise and cloud servers. Process Consolidation & Vendor Management Vendor Management & Partnership. Assist in the consolidation of Mobile Operations Processes, including but not limited to: Device Deployment/ upgrades Packaging/Kitting Device Depot/ Device Reclamation Helpdesk Responsible for the creation and modification of Knowledge Based Articles. Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards.

(Basic Qualifications) Must have a minimum of 5 years’ experience architecting, deploying process improvement solutions. Experience working with international teams and end users. Preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability. Experience with Vendor Management. Experience with Mobile Device Management Software. Experience with ServiceNow or a related software. Experience with wireless service providers. Experience with help desk ticketing software. Experience with Customer Support. Experience with Project Management. Influence without authority. Relationship Management. Collaborating and coordinating activities with stakeholders and infrastructure teams on upgrades, installations, and integrations. Strong